TERMS OF SERVICE
MonoRover Self Balancing Scooters, Unicycles, and Electric Scooter are provided as is. In association with the product, MonoRover makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk.
Price adjustments do not have to be honored outside a 24-hour period of the purchase. All coupons are not valid on sale items. MonoRover is not responsible for any price adjustments or coupon reimbursements due to these limitations.
Delivery time depends on destination, logistics mode and other factors. Shipments are typically not sent same day as purchasing as it does take some time for your order to process. In most cases, orders are shipped out within 2-3 days of successful payment. High order volume can result in longer shipping time. You will be updated with a tracking number by email once the order is successfully shipped and is en route to your address.
Please note for orders shipped via the WorldWide Express shipping option, a label will be created once the package leaves our facility overseas. The shipping carrier will create a label once the unit leaves our facility, but the tracking number will typically not update until it reaches the country of destination. Estimated time of delivery is currently 12-20 days due to high order volume. This is merely an estimate, and shipping times may be extended due to high order volume, extreme weather conditions, delays in shipping times, and other inconveniences.
The risk of loss and title for all merchandise pass to you when the merchandise is delivered to the shipping carrier. The shipper and/or distributing partners are not responsible for any damages that occur during shipment.
If you are not completely satisfied with your purchase from MonoRover, you may return it within 30 days of the delivery date for a refund and will be charged a 20% restocking fee. Please note that the customer is responsible for any shipping and handling fees to send the units back, MonoRover will not accept responsibility of the package until it arrives at our facility and is signed for by a member of our team. Items returned for refund must be returned within 30 days of delivery to the customer. Under no circumstances will we issue refunds after 30 days of verified date of delivery, as shown by carrier's tracking number.
Any shipping charges incurred when returning product are the responsibility of the customer. We cannot accept returns without an RMA number, Return Form within the packaging. Please note that you must provide a valid tracking number to a Customer Service Representative in order to confirm the reciept of your unit to our warehouse if you want to receive your refund or replacement. Our support team cannot provide RMA numbers over the phone, only via email.
Each product comes with a 1-Year Manufacturer Warranty against any mechanical defects, with some limitations listed below. Customers will be responsible for all return shipping and handling charges. There is no extended or additional warranty at this time.
There is (1) year manufacturer limited warranty covering the hardware of the Hands-Free Smart Board limited to those residing in the 48 contiguous United States. Product is warranted to be free from defects in materials and workmanship under normal use for one (1) year, as sold to the original purchaser. If a hardware defect arises and a valid claim is received within the warranty period, at it's option and to the extent permitted, MonoRover will (1) repair the hardware defect by using a new or refurbished parts that are equivalent to new in performance and reliability. Or (2) exchange the product with product that is like-new or refurbished. The warranty is for replacement of like items only and does not cover products no longer in production. The warranty is not assignable or transferable and only applies to the original purchaser of the product(s). Units that have been purchased from one of our online Authorized Retailers must contact that retailer for all warranty claims.
DO NOT disassemble or open the product. Disassembling or opening the product will void this 1-year warranty.
This warranty only covers technical hardware defectiveness during the warranty period and under normal use and conditions. Products are not warranted as uninterrupted or error-free operation of this product. This warranty does not apply to damages or circumstances, such as, but not limited to:
1) Damage that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. These conditions include, but are not limited to, road hazard, accidents, and improper operation or maintenance
2) Product has been tampered with, repaired and/or modified by non-authorized personnel.
3) Damage to the product that is cosmetic, meaning damage that does not impact the operation and functioning of the product, such as without limitation to rust, change in color, texture or finish, wear & tear, scrapes, scratches, dents, cracks, or gradual deterioration
4) Fraud, theft, misplacement, unexplained disappearance, or willful acts
Limits and Exclusions:
The manufacturer or distributing partners shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall the manufacturer or distributing partners be liable for any incidental, indirect, special or consequential damages or liabilities (stated above) in connection with the purchase, use, or operation of the product. The manufacturer or distributing partners is not liable for property damage, personal injury, or death during operation of the product. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. Under no circumstances does the 1-Year Manufacturer Warranty or optional 1-Year Extended Warranty apply to products purchased from an unauthorized retailer or reseller.
Refurbished Units Warranty:
Due to these units being returned, they do not come with any warranty. Upon purchasing a refurbished unit, the customer understands that under NO circumstances will a refund or a repair be issued for a refurbished unit for any defects. any defects. Customer may return the product within 15 days of the DELIVERY DATE for a refund and will be charged a 20% restocking fee. Please note that the customer is responsible for any shipping and handling fees to send the units back.
State Law Rights:
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state/country.
*By purchasing from www.monorover.com, purchaser agrees to all terms and conditions listed above. Please note that terms are subject to change at any time and without notice.