Order Tracking

 Simply enter your tracking number below, which can show your tracking processing.

 
 

Haven’t received a tracking number? Use your Order Number to discover your order status.

 

Shipping Information


We try our best to ship all orders out within 2 business days of successful payment. High order volume could result in longer shipping time. You will be updated with a tracking number by email once the order is successfully shipped. Once the order leaves our warehouse, we cannot reroute the package until it arrives at your address.

If you wish to cancel your order, you must contact support@monorover.com immediately after purchase. Orders can process and ship out shortly after purchase, therefore, we are unable to ensure any order can be cancelled.  

Delivery time can vary. If you have not received your shipment in a timely manner, please contact us via email at support@monorover.com or 1-844-853-1521.


Worldwide Express (14-20 business days)

Our standard shipping method, Worldwide Express, refers to one of several international shipping options. Orders with this shipping method will ship from our overseas warehouse. Orders typically arrive in 14-20 business days from leaving our facility, but can arrive much sooner. When your package leaves our warehouse, you will receive a tracking number via automated email.

Please note that the tracking number provided to you will not update until the package arrives in the destination country. At this point, the carrier will update the estimated time of delivery and location tracking services. Until reaching the final country, shipping labels will read 'Label Create'. There is nothing we can do to expedite your order once it leaves our warehouse.

As it may take several days for the tracking number to update this information, we appreciate your patience in advance. Please note that additional customs/duties fees apply to some countries. These fees will be at the responsibility of the customer.


United Parcel Services (3-5 days, US addresses only for select units)

Shipping via UPS Ground is a fast and efficient way for us to help you get roving in record time! Average delivery time is within 3-5 days of placing your order. When your package leaves our warehouse, you will receive a UPS tracking number via email. This tracking number is accurate from the second it is created until the second it arrives at your doorstep. Please note that this service is for US shipping addresses only. International orders must choose the Worldwide Express standard shipping method.


Overnight/express shipping?

We currently do not offer overnight or express shipping at this time.

Return Policy

If you are not completely satisfied with your purchase from MonoRover, you may return it within 15 days of the delivery date for a refund and will be charged a 20% restocking fee. Please note that the customer is responsible for any shipping and handling fees to send the unit(s) back, and MonoRover does not accept responsibility of the package until it arrives at our facility and is signed for by a member of our team. Items returned for refund must be returned within 15 days of delivery to the customer. Under no circumstances will we issue refunds after 15 days of verified date of delivery.


Any shipping charges incurred when returning product to MonoRover are the responsibility of the customer. To receive a return form and RMA number, please contact support@monorover.com to speak with one of our representatives. We cannot accept returns without an RMA number and return form within the packaging. Please note that our support team cannot provide RMA numbers over the phone, only via email.


*Shipping and returns policies are subject to change at any time without notice.



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Term of Service

"MonoRover shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall MonoRover be liable for any incidental, indirect, special or consequential damages or liabilities (stated above) in connection with the purchase, use, or operation of the product. MonoRover is not liable for property damage, personal injury, or death during operation of an official MonoRover product.
All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above. Under no circumstances does the 1-Year Manufacturer Warranty or optional 1-Year Extended Warranty apply to products purchased from an unauthorized retailer or reseller."